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Soft Skills Learned Through Customer Service

There is much to be learned at any job you hold in your life. Skills that can be incredibly useful in a number of future professions. Whether working in retail, hospitality, food service, or in a call center – when you are serving customers, you are learning skills that are highly desired by any company.

Here are some of the most sought-after skills you will gain from a job in customer service.

Listening

Active listening is a skill that will help you in any position you ever hold. When we say active listening, we mean that you are truly using both ears to hear the message that another is conveying. All too often, people listen merely to respond instead of listening to understand, process, and move forward. When dealing with customers you are listening for a number of things – their needs, their concerns, their frustrations, and their expectations.

Communication

Effective communication is key to long-term success. It is not just about being able to speak, it is about being able to clearly, appropriately, and confidently get a message to the intended recipients. Communication is not limited to just speaking, it is conveyed through writing, your tone of voice, your choice of words, and your body language.

Problem-Solving

Issues that people have can range from simple to extraordinarily complex. Being able to ask the right questions, identify the problem, and then troubleshoot the challenges to identify a solution is a skill that every employer is looking for. Companies want to know that their team members can think both inside and outside of the box to meet their customers’ needs. That ability stems from people’s ability to use their critical thinking skills.

Adaptability

Change is the only constant. If you are planning on things always staying the same, or are stuck in the habit of thinking the way you have always done things will always be the best way, you are setting yourself up for failure. All things evolve, which means that you need to demonstrate adaptability. Staying flexible, opening your mind to new ideas, and keeping your skills fresh will serve you well in any job you ever hold.

Time Management

Competing priorities, hard deadlines, and time-wasters impact us all. Being able to effectively manage your minutes will help keep you on track and demonstrate your value. Once you are able to quickly identify the objective, provide exceptional service while remaining efficient, and plan your work out accordingly, you will notice an increase in both productivity and satisfaction.

Increase Your Service Skills

It is never too late to increase your customer service skills. Whether you take on a new job, pick up a volunteer opportunity, or simply recognize who your current customer is (even within your organization) – you can reflect on and refine your skills. Start today!

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Tips to Thrive – Healthy Habits at Work

Improving and maintaining your health isn’t an activity that has to be reserved for your personal time. In fact, there a number of habits that you can build into your workday that will not only help you stay healthy and strong, they will also make work a more enjoyable place to be!

Take Your Breaks

Breaks are an excellent opportunity to squeeze some ‘me time’ into your day and recharge your mental batteries, allowing you to return to work with better focus and a more positive attitude. As tempting as it may be to skip them when you have lots to catch up on, taking a few moments away from your workstation is important to your health and can even improve your results!

Pack a Healthy Lunch

Brown bagging it isn’t just a great way to save money every week; it also gives you more control over the food options available to you. Packing your lunch will help you ensure that you have access to healthy, enjoyable foods to keep you fueled for success throughout the day!

Stand and Stretch Frequently

Frequent standing and stretching are good for your health no matter what kind of work you do, but is it especially important to build these habits if you work in a sedentary job. Frequent movement and stretching will help promote good circulation, ease stiffness and pain, improve energy and focus, and prevent injury.

 

Listen to Music

Playing music at work can help lift your spirits and set the pace for a happy, productive day. It’s hard to avoid the energizing effects of listening to music you enjoy – at times you may even find yourself moving along to the beat at your desk! This will help your day fly by and make the time you have to spend at work more enjoyable – so if it’s allowed in your work environment, don’t miss out.

Want more tips to help you thrive in the world of work? Click below.

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Health Benefits Work Brings to Your Life

While most people primarily view work as an income generator, have you considered the overall health benefits that the act of working brings to your life? So much of who we are and how we spend our time is wrapped into our profession that it stands to reason that it has an impact on overall well-being.

Here are some of the great benefits working brings to your life.

Physical Wellbeing

Just being able to get out of the house and participate in the act of working provides tremendous health benefits. Even if you have a job that puts you behind a desk or standing in the same place for long periods, you are still getting physical benefits you may not get otherwise. If you want to increase those benefits, consider parking further away from the entrance, getting some additional steps throughout the day by taking a walk, or finding other creative ways to stay active.

Emotional Wellness

A key to emotional wellness is feeling secure both financially and socially. When you work, you are not only contributing to your financial security; often times you are also socially interacting with co-workers, clients, or patrons. This interaction helps you emotionally by fulfilling the natural and instinctive need to be connected to others.

Increased Self Esteem

Everyone wants to feel successful – success and confidence help to build an individual’s self-esteem. An honest day’s work is undoubtedly an esteemable activity that will help you recognize that you have unique and valuable skills, are capable of delivering positive results, and are working to meet your own personal needs.

Social Acceptance

How many times have you been asked what you do for work? It is a natural icebreaker when meeting someone new. Work is such a big part of people’s lives and often a good portion of their identity is wrapped into their work. In addition to that, in developed countries having employment is considered a social norm which leads to acceptance. When you build positive and healthy relationships at work and are a contributing member of a team, you are gaining social acceptance which provides psychosocial benefits.

Financial Security

At the end of the day we all need to be able to put food on the table, pay our bills, and hopefully have enough left over to enjoy other luxuries in life, such as going to a movie or buying that new car you have had your eyes on. By having a steady paycheck, you are working towards financial stability. Knowing where your next paycheck is coming from will alleviate a good deal of stress from your life. Reducing stress is shown to have a great impact on your overall health.

But What If Your Current Job Isn’t Working Out

The truth is not every job is right for every person. This means you could find yourself unhappy, disengaged, burned out, and potentially even finding yourself physically ill more often. If that is the case you should consider making a change. Change can be scary, but you must weigh the benefits of making a career shift. If your work is suffering because you are unhappy, is it helping you build a strong professional reputation? If all your vacation time is going to sick days, is that allowing you to get the mental break you need? Is your homelife suffering because you aren’t able to check your stress at the door? If so, the benefits of making a change will likely outweigh sticking it out.

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Ask Manpower: Staying Active in Sit Down Job

Ask Manpower:

I sit at work all day. Do you have any suggestions on how I can stay active in a sedentary job?

As the population becomes increasingly health conscious in addition to watching their diet, they look for ways to stay physically active as well. If you have a job that requires you to stay moving, like retail or warehousing – chances are you are easily getting in your daily steps and keeping your blood flowing. But, since a significant amount of your day is spent at work, if you have a job that is rather sedentary such as a desk job, you may need to find some creative ways to promote movement.

Take Your Scheduled Breaks

It is rather easy to get hyper-focused on your work or pressed for deadlines and forge through your day by foregoing allotted breaks. This is especially common in companies that do not have planned departmental breaks and leave it up to team members to manage their own time. Taking your breaks is not only important for your mental health it is important to your physical health as well. At breaktime make sure you get up and move. If you like to use your breaks to catch up on email, personal calls, or a little social media banter – take advantage of the mobility a phone offers and take care of business or decompress while on the move.

Schedule in Stretch Breaks

No matter how ergonomic your workstation is, if you spend a lot of time there you are bound to get stiff. Work regular stretch breaks into your day; we would even recommend frequently sprinkling them in briefly around your traditional breaks. The practice of sprinkling in stretch exercises will provide multiple opportunities to improve circulation, release tension, improve focus & productivity, and reduce pain.

Stand Up Whenever You Can

Would it be ideal for everyone to have convertible workstations that allow for both sitting and standing? Yes, of course. However, convertible workstations are often costly, and it may not be an affordable or practical solution for all companies. That being said, finding opportunities to stand while you are working does not have to be limited to those that have fully adjustable or mobile workstations. For instance, you can take the opportunity to stand when you are on a phone call.

Not only will standing up help you remain active, it can also help you exude more confidence and increase the overall energy of the call. If you have a brief meeting scheduled, consider having everyone stand – in addition to helping people improve blood flow, it can also help you keep the meeting moving along.

Find a Walking Partner

When grabbing your bag for work, why not throw in a pair of sneakers and find yourself a walking buddy? Not only will finding yourself a walking partner help you get moving and keep you accountable in your efforts to stay active, but it will help you build healthy relationships with your peers. You don’t need a fancy track or groomed trail, just open the door and start walking and see where the road takes you.

When walking, relax your mind, chat about things that bring you joy, and avoid bringing negative energy by engaging in petty office gossip or belaboring all the work stressors.

Listen to Music

There is something about music that just makes the day go faster, increases your energy, improves your focus, and just helps you get into your work. With the right music playing you can’t help but want to move, whether simply tapping your feet, moving your shoulders, or having a quick little dance party that would compete with the likes of Ellen DeGeneres. Of course you may want to temper back your moves just a bit to not call too much attention to yourself – but go on and subtly get your groove on.

Let Manpower Help Keep Your Career Healthy!

Contact one of our staffing experts today!

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PowerYOU: Manage Stress

As a Manpower Associate, one major benefit offered is access to over 4,000 FREE online training programs.

Stress; we all have it. Personal stresses. Professional stresses. We have all become adept at handling minor stresses, but in times of more heightened stress levels, everyone could benefit from having some added tools to help us cope with and manage it. Without effective strategies to deal with it, stress can have a negative impact on your mental and physical health.

In this month’s PowerYOU spotlight, we are shining a light on an online presentation called: Take a Deep Breath and Manage Your Stress. Topics covered in this 6 segment training are:

The Toll That Stress Takes

Walk away better understanding the overall impact stress has on you.

Beyond Just a Feeling: What Is Stress

Take away a basic understanding of what stress actually is.

The Signs of Burnout

Are you mildly stressed? Or have you crossed the line to being burned out?

Tips to Cope

Here you will receive some practical tips to help you more effectively cope with stress.

The ABC Model: Moving from Negative to Positive

An easy to remember model that you can implement right away to change your thinking.

Putting the ABC Model to Work

Another practical take-away that you can start practicing right away to improve your stress levels.

Access this free training and THOUSANDS of others as a Manpower Associate by clicking below and creating an account.

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Healthy Habits at Work: Lunches

It’s Monday morning, you’re rushing to leave for work for work on time, and as you open the front door, you remember that you didn’t pack a lunch. It looks like you’ll be ordering out – again!
We get it – figuring out healthy lunches for the workweek can be tricky, especially if you’re frequently pressed for time or you’re just not that into cooking. However, the benefits of enjoying a balanced, satisfying meal during your workday far outweigh the minor inconvenience of a little food prep. You’ll feel better, have more energy, and be better able to tackle problems with your improved mental focus.

Here are some examples of easy workweek lunches that can help fuel your success:

Lunchables 2.0

If you need variety to feel satisfied with a meal, putting together a snack plate of nutrient rich foods is a great option. Consider including things like sliced veggies, hummus, your favorite deli meat or a pouch of tuna, hard boiled eggs, nuts and cheese, avocado/guacamole, and pretzels. The combinations are endless! If you feel like a treat, throw in a little sweet surprise to round out your meal.

Super Salads

Salads get a bad rap, but they don’t have to be boring! Start with a generous helping of your favorite greens, and then add a protein – tuna, leftover chicken, or hard-boiled eggs are easy options. Then, to make things more fun for your palate, include a few tasty add-ons, such as: nuts, avocado, fresh fruit, cheese, your favorite sliced vegetables, and/or your favorite salad dressing.

Smoothies

Do you tend to eat smaller meals during the day and enjoy a larger meal in the evening? Or maybe you’re working on the road and don’t have much time to spend eating lunch? In either case, smoothies can be a fast and satisfying choice! The options are endless here, too – start with a base like fruit juice, milk, or coconut water, and your favorite fruit(s) – fresh or frozen are both fine. Add a handful of greens and a serving of healthy fat like nut butter or flaxseeds. If you want to get fancy with it you can add some superfood or protein powder, but these are optional.

Sandwiches/Wraps

Would any workweek lunch list be complete without the dearly beloved sandwich or wrap? They’re classics for a reason – they’re easy to assemble, easy to eat, and if you fill them with the right things, they can tame your hunger for the rest of your shift! Get some fiber by starting with whole grain bread or a wrap, then add your favorite protein, some thinly sliced veggies, and a healthy but tasty spread like hummus or mashed avocado. Enjoy with a piece of fresh fruit and you’re good to go!

Leftovers: The Remix

Get creative with your leftovers as if you were auditioning for Food Network’s Chopped! What can you do with last night’s dinner to put a fresh spin on it for today’s lunch? Perhaps you could make an egg scramble using leftover protein and veggies, or stuff them into some pita bread with a bit of cheese and heat it up for a DIY Hot Pocket! Repurposing leftovers is an excellent way to cut food costs while still enjoying variety in your meals.

Keep in mind that nutritional and dietary needs vary from person to person, so this list is just a basic starting point – you can add, omit, or combine items from the list above according to your personal needs and preferences.

If you’re really pressed for time in the morning and simply can’t make lunch each day, consider prepping your weekly lunches ahead of time on a day when you do have some flexibility in your schedule. Getting into the habit of packing healthy lunches that you enjoy will help set you (and your appetite) up for success for years to come!

When it comes to navigating the world of work – Manpower is here to help! 

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Hire-ME

Establish a Human Connection With Our Recruiters.

While technology has made many tasks easier, when it comes to establishing a human connection in something as important as recruiting, it leaves a lot to be desired. We often hear the frustration from job seekers about how hard it is to get noticed in the job search, and how rarely they hear back from companies after submitting their resume. At Manpower, we strive to do it better.

We realize that there is much more to you than what will fit on an 8 1/2 x 11 inch piece of paper, and we value the opportunity for direct interaction. We also know that in today’s busy world, job seekers sometimes end up in what feels like an endless game of phone/email tag. To help simplify the process, we host weekly HireME Days, which are designed to help candidates like you make a hiring connection.

HireME Day is open to any new applicant that has not had a chance to sit down face to face with a Manpower Recruiter, and those that have not been in contact with our hiring team in the last 6 months or more.

To participate all you need to do is simply fill out the form for the Manpower office closest to you and a Recruiter will contact you.

If Wednesdays don’t work for you, simply text HIREME to the office nearest you at the number listed below, and we can schedule a more convenient time for you to meet with a Recruiter.

York County

207-518-7054

Greater Portland

207-560-0928

Lewiston/Auburn

207-560-0906

Augusta/Rockland

207-560-0909

Northern Maine

207-560-0913

What Does It Mean to Be a Manpower Associate?

Whether you are just entering the workforce or are a seasoned professional, you can benefit greatly from having a partner ready to help you make meaningful employment connections. When you work with Manpower, we will leverage our deep relationships with area employers to help connect you with positions for which you are qualified.

Employers all across Maine have relied on Manpower for nearly 60 years to help them find the right candidates to fill their job openings. Our expert recruiting team will take the time to get to know you, your unique skills and experience, and what your short and long-term career goals are. From there we will take that information and help you get noticed by the right people at the right time to jumpstart your career.

As a Manpower Associate, you will:

-Be paid weekly via direct deposit, paycard, or paper check

-Have access to healthcare plans (for qualified associates)

-Receive FREE access to our training platform PowerYOU

-Gain access to career development tools through MyPath

-Be part of a global organization that can offer employment throughout the country and world

While we cannot guarantee employment for every applicant that comes through our doors, we can ensure that qualified candidates will get noticed by the right people.

If you are ready to add an expert to your job search team, stop in and meet with one of our friendly recruiters.

To schedule your appointment, simply click on the office closest to you below.

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Tips to Thrive – Build Your Resume

Your resume should be an ongoing work in progress. What that means is that to thrive in the world of work, you always want to be thinking about how you are growing your professional skills and how they factor into your resume. Every job provides learning and growth opportunities, and it is up to you to recognize those opportunities and take advantage of them.

Say Yes to Opportunities

Whether you are asked to take on new responsibilities, participate in a training, or shift departments, you should consider each opportunity that is put in front of you. While not every opportunity will be right for you, don’t allow yourself to be so risk averse that you fail to seize an opportunity for growth.

Acknowledge All Growth

Redwood trees didn’t grow overnight, and neither will your professional skillset. All growth is incremental, and you need to acknowledge the seemingly inconsequential improvements you make. Success is built one step at a time and every step forward you take is something to be recognized.

Embrace Change

The only constant is change, and learning how to quickly embrace it will set you apart from all the rest. When a change presents itself, don’t wallow in what once was – instead, be the one leaning in and moving forward. Change can be scary because there are so many unknowns, but if you embrace it and commit to being successful no matter what, you will thrive.

 

Keep a Success Journal

Chances are you experience several professional wins and successes throughout the year. It is also likely that you celebrate those successes very briefly, move on quickly, and tend to forget about them. Keeping a journal where you record professional successes will not only provide you with a motivator when times get tough, it will also be helpful should you need to recall them for someone else.

 

Keep Your Resume Up to Date

Sometimes people forget that their resume is a living and breathing document, and they tend to only dust it off when they find themselves looking for a new job. Unless you are actively looking for work, it is a good idea to review and update your resume every six to twelve months. Keeping your resume up to date allows you to really reflect on your professional accomplishments and highlight the most notable ones.

Want more tips to help you thrive in the world of work? Click below.